We hope this letter finds you and your family in good health.
You may have heard that dental practices can open for routine care from Monday 8 June.
Our practice will be opening on Tuesday 9th June 2020 but we just wanted to be clear that this may not be business as usual. Treatments we are able to offer initially may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.
Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes ensure that when you receive care, it’s both safe and comfortable.
Our practice follows the British Dental Association infection control guidelines. We are up-to-date on all new guidance that has been issued to ensure your safety and that of our staff.
You may see some changes during your next appointment. For example:
Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment
We will check your body temperature on arrival, using an infrared forehead thermometer.
We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect
Appointments will be managed to allow for social distancing between patients. This may mean that you’re offered fewer options for scheduling your appointment.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
How you can help:
With the exception of children and patients with carers, patients should come alone
A distance of at least 2 metres must be observed if another patient is present in the dental practice
Please only bring essential personal belongings to the practice. You may be asked to leave your personal belongings in the reception area
Before your appointment please brush your teeth and rinse your mouth with a mouthwash. We reserve the right to refuse the treatment if the patient fails to meet the required oral hygiene standards
We discourage you from using the toilet in the practice, however if you wish to do so please inform the reception staff first
Payment should be made by card only
Staff will not shake your hand
If you show symptoms following appointment booking, you should contact the practice by phone
Please do not arrive early at the practice. If necessary, you should wait outside until your appointment time. The reception will contact you via phone when the surgery is ready.
Please do not arrive without an appointment
Patients should wear a mask in the practice if possible or be prepared to wear one.
Your Dentist and Team